Terms & Conditions, Refund Policy, and Privacy Policy

1. TERMS AND CONDITIONS

1.1 Introduction

Welcome to Premium Solution and Allied Services (PSAAS). By accessing, browsing, or using our website or any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of our services immediately.

PSAAS reserves the right to revise, update, or modify these Terms and Conditions at any time. Continued use of our website or services constitutes acceptance of any such changes.

1.2 Scope of Services

PSAAS offers a wide range of professional, operational, and administrative services, including but not limited to:

  • General Contract Services
  • Consulting Services
  • Equipment Leasing
  • Travel Management
  • Protocol and Escort Services
  • Employee Background Checks and Vetting Services
  • Event Management
  • Staff/Vendor Sourcing

Certain services may be governed by additional agreements or specific instructions communicated directly to the client.

1.3 Eligibility

Our services are available to individuals, businesses, and organizations capable of entering legally binding contracts. By engaging PSAAS, you confirm that you meet this requirement.

1.4 Client Responsibilities

Clients are required to:

  • Provide accurate, up-to-date, and complete information necessary for service delivery;
  • Comply with applicable instructions, guidelines, and documentation requirements;
  • Make timely payments for services rendered;
  • Use PSAAS services in a lawful, ethical, and responsible manner.

1.5 PSAAS Responsibilities

PSAAS is committed to:

  • Delivering services with professionalism, transparency, and efficiency;
  • Maintaining integrity and compliance with regulatory and ethical standards;
  • Communicating clearly throughout the service process;
  • Ensuring confidentiality and appropriate handling of client information.

1.6 Service Modifications and Availability

PSAAS may modify, suspend, or discontinue certain services as necessary. Where such changes affect ongoing engagements, reasonable effort will be made to notify affected clients.

1.7 Limitation of Liability

PSAAS is not responsible for any indirect, incidental, or consequential damages resulting from:

  • Misuse or misrepresentation by clients;
  • Delays caused by third-party vendors, agencies, or service providers;
  • Errors arising from incomplete or inaccurate client information;
  • Circumstances beyond our reasonable control.

PSAAS’s total liability, where applicable, is limited to the value of the specific service paid for.

1.8 Governing Law

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria.

2. REFUND POLICY

2.1 General Refund Rules

PSAAS prioritizes fairness, transparency, and client satisfaction. Refund requests may be considered under the following conditions:

  • Services paid for but not yet delivered;
  • Overpayments or duplicate payments;
  • Cancellation initiated by PSAAS.

Refunds will not be granted for:

  • Services that have been fully or partially delivered;
  • Delays caused by third-party vendors or client-provided information;
  • Expenses incurred by PSAAS on behalf of the client.

2.2 Service-Specific Refund Conditions

Equipment Leasing

Refunds are not applicable once equipment has been deployed, delivered, or reserved specifically for a client.

Travel Management

Refunds for airfare, hotel reservations, or thirdparty travel services follow the vendor’s policies. PSAAS cannot override terms set by airlines, hotels, or travel partners.

Event Management

Deposits become nonrefundable once planning, bookings, or vendor engagements have commenced.

Background Checks & Vetting Services

Payments become nonrefundable once verification processes have started.

2.3 Refund Processing

  • Approved refunds will be processed within 7–14 working days;
  • Refunds will be issued to the original payment method unless otherwise communicated.

3. PRIVACY POLICY

3.1 Introduction

PSAAS is committed to protecting the privacy, confidentiality, and security of all personal and corporate information provided by clients. This Privacy Policy explains how your data is collected, used, stored, and protected.

3.2 Information We Collect

We may collect the following categories of information:

  • Personal identification details (name, address, phone number, email);
  • Corporate and organizational information;
  • Identification documents required for vetting or travel services;
  • Payment and transaction information;
  • Technical information such as IP address, browser type, and website usage.

3.3 How We Use Your Information

Information collected by PSAAS is used strictly for:

  • Delivering and managing services;
  • Verification, background checks, and identity confirmation;
  • Travel coordination and reservation processes;
  • Client communication, documentation, and support;
  • Meeting regulatory and legal obligations.

3.4 Information Sharing

PSAAS does not sell, trade, or rent client information. Information may be shared only with:

  • Authorized PSAAS personnel;
  • Third-party partners essential to service delivery (airlines, hotels, verification agencies, logistics partners);
  • Regulatory bodies or law enforcement when legally required.

3.5 Data Protection Measures

We implement robust security protocols to protect client information, including:

  • Encrypted digital storage;
  • Restricted internal access;
  • Secure communication systems.

3.6 Data Retention

Information is retained only for the duration necessary to:

  • Complete service delivery;
  • Meet regulatory, legal, or audit requirements.

After retention periods lapse, data is securely deleted or anonymized.

3.7 Client Rights

Clients have the right to:

  • Request access to personal data held by PSAAS;
  • Request updates or corrections;
  • Request deletion where legally permissible;
  • Withdraw consent for certain types of data usage.

3.8 Cookies & Website Tracking

Our website may use cookies to enhance navigation and user experience. Users may disable cookies through browser settings; however, certain site functions may be affected.